Frequently Asked Questions

Find answers to common questions about ordering, shipping, tracking, payments, returns and support at VoltNest.

What payment methods do you accept?

We accept the payment methods shown at checkout. Available options may include major cards, PayPal, Shop Pay, Apple Pay, Google Pay or other secure payment options supported by Shopify.

How do I track my order?

When tracking is available, we will email you a tracking link after your order has been dispatched. Tracking can take a few days to update after the label is created.

How long does delivery take?

Orders are usually processed within 1 to 4 business days. For Australian customers, many orders are expected to arrive within 7 to 20 business days after dispatch, depending on the product, supplier and carrier.

What is your returns policy?

Change-of-mind returns may be requested within 30 days of delivery if the item is unused and in original condition. Faulty, damaged or incorrect items are handled under our Refunds & Returns Policy and Australian Consumer Law.

Who do I contact for help?

Please use our Contact page for support. We usually reply within 1 to 2 business days.

Need more help? Use our Contact page. We usually reply within 1 to 2 business days.