This Refunds & Returns Policy explains how returns, refunds and exchanges work at VoltNest.

Nothing in this policy limits your rights under Australian Consumer Law. If a product has a major problem, you may be entitled to a refund, replacement or other remedy under Australian Consumer Law.

Change-of-mind returns

We accept change-of-mind return requests within 30 days of delivery where the item is unused, in original condition, with all accessories and packaging included.

To start a return, use our Contact page and include your order number, product name and reason for return. Please do not send items back before receiving return instructions.

Items that cannot be returned for change of mind

For hygiene, safety or practical reasons, we may not accept change-of-mind returns for used personal electronics, opened hygiene-related products, damaged items caused by misuse, gift cards or items clearly marked as final sale where permitted by law.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, contact us as soon as possible with your order number and clear photos or video of the issue. We will assess the issue and provide a suitable remedy, which may include a replacement, refund or other solution.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Refund timing

Once your return is received and checked, we will notify you of the outcome. Approved refunds will be processed to the original payment method. Your bank or payment provider may take additional time to show the refund.

Return shipping

For change-of-mind returns, customers are responsible for return shipping costs unless we agree otherwise. For faulty, damaged or incorrect items covered by consumer guarantees, we will provide instructions for the most suitable return or remedy process.

Exchanges

The fastest way to exchange an item is to contact us first. We will confirm whether an exchange is available based on stock and the product issue.

Contact

For return or refund help, use our Contact page.

Last updated: 28 May 2026